We offer a 7-day return and exchange policy for unused and unworn items in their original packaging. To initiate a return or exchange, contact us within 7 days of receiving your order. Once approved, we will share return instructions.
Return Shipping Costs
- If the item is defective, incorrect, or damaged, we will cover the return shipping cost.
- For general returns or exchanges, customers must cover return shipping costs.
Processing Time
Once we receive your item, it will be inspected and processed within 5-7 business days. Exchanges are shipped within 3-5 days after approval.
Refund Policy
We do not offer refunds. However, you may exchange an item if it meets the eligibility criteria.
Order Cancellations
You can cancel your order within 24 hours of placing it. Once processed or shipped, cancellations are not possible.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, contact us within 48 hours with photos, and we will arrange a replacement at no extra cost.
Need Help?
reach out via:
Instagram DM: @_alara.officialturns.
Email: support@alaraofficial.com
Phone: +92 309 0880555