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Shipping & FAQs

Shipping

  • Karachi: 2-3 working days
  • Rest of Pakistan: 3-7 working days

Shipping Options Orders are processed within 24-48 hours after verification during business days (Monday – Friday). Once shipped, delivery typically takes 2-7 business days. Please note that during holidays or special launches, delivery times may be extended.

To ensure efficient and reliable delivery, we ship through Postex, a top-tier courier service.

Order Tracking To track your order, please reach out to us via email at support@alaraofficial.com or through any of our platforms. We will provide you with a tracking number and a tracking link to the Postex courier website for real-time order updates.

Frequently Asked Questions (FAQs)

  1. What is your return and exchange policy?
    • We offer a 7-day return and exchange policy for unused and unworn items in their original packaging.
  2. How do I return or exchange?
    • To initiate a return or exchange, contact us within 7 days of receiving your order. Once approved, we’ll share return instructions.
  3. Who pays for return shipping?
    • If the item is defective, incorrect, or damaged, we will cover the return shipping cost.
    • For general returns or exchanges, customers must cover return shipping costs.
  4. How long does it take to process a return or exchange?
    • Once we receive your item, it will be inspected and processed within 5-7 business days. Exchanges are shipped within 3-5 days after approval.
  5. Do you offer refunds?
    • No, refunds are not allowed.
  6. Can I cancel my order?
    • You can cancel your order within 24 hours of placing it. Once processed or shipped, cancellations are not possible.
  7. What if my order arrives damaged or incorrect?
    • If you receive a damaged, defective, or incorrect item, contact us within 48 hours with photos, and we’ll arrange a replacement at no extra cost.
  8. How do I care for my Alara jewelry?
    • Avoid contact with water, perfumes, and chemicals.
    • Store in a dry, cool place when not in use.
    • Clean with a soft cloth to maintain shine.
  9. Do you have a physical store?
    • Currently, Alara is an online brand, but stay tuned for pop-up events and collaborations!
  10. How can I contact Alara for further assistance?